WARRANTY POLICY

🛡️ WARRANTY POLICY

1. Mandatory legal guarantee

All products sold on eclatsdefemmes.com benefit from a minimum legal guarantee of 6 months , in accordance with European Directive 1999/44/EC and the General Law for the Defense of Consumers and Users in Spain.

2. Cover

The warranty covers manufacturing or conformity defects.
The customer has the right to:

  • Free repair.
  • Replacement with a new product.
  • Price reduction.
  • Termination of contract.

3. Exclusions

Does not cover:

  • Damage due to misuse, shock or improper handling.
  • Installations not carried out in accordance with the instructions.
  • Normal wear and tear due to continued use.

4. Complaints procedure

  1. Contact our customer service: info@eclatsdefemmes.com .
  2. Provide order number, description of defect and photos if possible.
  3. Send the product for evaluation.
  4. Receive a resolution within 30 days or less.