❓ FAQ – FREQUENTLY ASKED QUESTIONS

ORDERS

How to place an order?
Add products to your cart, confirm your purchase and follow the steps.

Can I change or cancel my order?
Yes, as long as it hasn't been shipped yet.

SHIPPING

How long does delivery take?

• DHL Express delivery (4 to 5 working days)
• DHL Standard Delivery (7 to 9 working days)

Do you deliver outside the EU?
No, currently only in Europe.

PAYMENTS

What payment methods do you accept?
Card, Stripe, Klarna and bank transfer.

RETURNS

What is the return period?
30 calendar days from receipt.

Who pays the return shipping?
The customer, except in the event of a defect or shipping error.

GUARANTEES

What is the product warranty?
All products benefit from a two-year legal guarantee.