📞 COMPLAINTS CENTER

At the house of ECDF, We prioritize customer satisfaction and offer an efficient complaints system.

1. How to file a complaint

• By email: info@eclatsdefemmes.com
• By phone: +33 7 57 75 01 59
• By post: 62 RUE DU PROFESSEUR ROUX, 69200 VENISSIEUX France

2. Response times

• Confirmation of receipt within a maximum of 48 hours.
• Proposal for resolution within a maximum period of 14 working days.

3. Alternative dispute resolution methods

If no amicable agreement is reached:

• The customer can use the consumer arbitration system in Spain.
• You can also submit your case to the European Union Dispute Resolution (ODR) platform :
  👉 http://ec.europa.eu/consumers/odr/